Contact Us

If you would like to file a complaint, in the first instance, clients should contact their normal Client Contact.

For those of our intermediary clients who do not have a direct client contact assigned, complaints can be emailed to [email protected]

For those of our institutional clients who do not have a direct client contact assigned, complaints can be emailed to Baillie Gifford’s Compliance Department at [email protected]

A summary document which contains details on Baillie Gifford’s complaints management policy is available upon request. All material complaints are recorded in an in-house incident management system and are escalated to, and dealt with by, members of staff of suitable seniority, independent of the area from which the matter arose.

Investment trusts are UK public companies and are not authorised and regulated by the Financial Conduct Authority. You may not get back the amount invested and please bear in mind that past performance is not a guide to future performance.